We're Hiring!
Please Fill Out The Application Below In Full & We Will Reach Out Regarding The Position
Client Success Manager
About Sactown Video
We're a fast-growing video marketing agency specializing in high-converting Meta ad campaigns for home service businesses. Our mission is simple: create video ads that actually drive results, not just views. With hundreds of thousands in ad spend managed and proven client success stories, we're building something special in the Sacramento & Folsom market.
The Opportunity
We're looking for a Client Success Manager who wants to take ownership and drive real impact. This isn't just account management – you'll be leading our entire client fulfillment operation, managing a team of 4, and making strategic decisions that directly affect our growth.
What makes this role unique:
Own the entire client journey from onboarding to campaign optimization
Lead a team including EA, 2 video editors, and videographer
Direct partnership with CEO on business strategy
Professional development opportunities and conference budget
What You'll Do
Lead Client Onboarding: Guide new clients through our comprehensive setup process
Manage Meta Ad Campaigns: Optimize performance, troubleshoot issues, drive results
Team Leadership: Direct Executive Assistant, editors, and videographer for seamless project delivery
Strategic Decision Making: Make final approvals on campaigns, scripts, and client strategies
Client Relationships: Conduct weekly check-ins, manage expectations, ensure satisfaction
Process Optimization: Improve our fulfillment systems using tools like GoHighLevel, Monday.com, and Meta Ads Manager
What You Bring
3+ years client-facing experience (agency or in-house)
Technical proficiency with digital marketing platforms (Meta Ads Manager, GoHighLevel, project management tools)
Leadership skills – you'll manage a team and make strategic decisions
Problem-solving mindset – clients will look to you when things go wrong
Communication excellence – you'll be the face of our company to clients
Entrepreneurial spirit – we're growing fast and need someone who thrives in that environment
Bonus points for:
Experience with video marketing or production
Home services industry knowledge
Meta advertising certification
What We Offer
Salary Dependent on Experience
Performance bonuses: Up to $10,000 based on client retention and satisfaction
Health insurance coverage
Professional development budget for training and conferences
Flexible schedule: 100% remote work
Growth opportunity: Be part of a small, growing team with real advancement potential
Direct CEO partnership: Your ideas and decisions matter
Ready to Join Us?
This role is perfect for someone who wants to take ownership, lead a team, and directly impact business growth. You'll work with cutting-edge video marketing campaigns while building lasting client relationships.
To Apply: Send your resume and a brief note about why you're excited about this opportunity to [email protected] or fill out the application below.