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Client Success Manager
About Sactown Video
We're a fast-growing video marketing agency specializing in high-converting Meta ad campaigns for home service businesses. Our mission is simple: create video ads that actually drive results, not just views. With hundreds of thousands in ad spend managed and proven client success stories, we're building something special in the Sacramento & Folsom market.
The Opportunity
The Client Success Manager will be a primary point of contact for Sactown Video clients, helping manage communication, onboarding, follow-ups, account progress, and marketing operations.
The goal is to have someone Dan can eventually trust to manage routine client relationships independently — not simply complete assigned tasks.
Core Responsibilities
Manage routine client communication, check-ins, and follow-ups.
Assist with client onboarding and ongoing account management.
Track client action items, deliverables, and next steps.
Hold clients accountable when action is required on their end.
Help clients understand campaign performance and address concerns.
Coordinate with the internal team and keep projects moving forward.
Identify bottlenecks or account issues and escalate when necessary.
Assist with GoHighLevel, Meta Ads, CRM, and other marketing-related tasks.
Soft Skills / Traits
We are looking for someone who is:
Confident and professional with clients.
Highly organized and dependable.
Proactive with strong follow-through.
Comfortable having difficult conversations and holding clients accountable.
Resourceful and able to solve problems independently.
Logical and calm under pressure.
Able to take ownership and make decisions without constant supervision.
Receptive to feedback and willing to learn.
Hard Skills / Experience
Required:
Strong spoken and written English.
Previous client-facing experience.
Experience managing multiple priorities or accounts.
Comfortable working California PT (Pacific Time) business hours.
Strong computer skills and reliable remote work setup.
Experience working with U.S.-based clients.
GoHighLevel experience.
Meta Ads Manager experience.
Digital marketing agency experience.
Client Success or Account Management experience.
CRM / marketing operations experience.
Ready to Join Us?
This role is perfect for someone who wants to take ownership, lead a team, and directly impact business growth. You'll work with cutting-edge video marketing campaigns while building lasting client relationships.
To Apply: Send your resume and a brief note about why you're excited about this opportunity to [email protected] or fill out the application below.